How can we help?
So long as you have a valid email address, then you can register on our page. Click on Register to begin your registration.
It's easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account'.
You can rest assured that shopping with Zinald eCommerce is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.
Don't worry, if you visit our log-in page and select ‘Lost your password?' then you can enter the email address registered and we'll send you instructions on how to get this reset.
It's easy to place an order with us. Log-in to your account to begin browsing our range of products.
Once you've found the product you want, you'll need to click 'Add to basket'. You can either carry on shopping or click 'View Basket' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.
Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.
Yes, click on the 'View Cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far. Hover your mouse to Quantity, Use the Up-icon to stock-up on your favourite items, or the Down-icon button if you've selected too many and Click on Update Cart to save your changes. If you want to remove an item completely then set the Quantity to Zero and Click on Update Cart.
Our Customer Service team is always on hand to provide support and guidance. All orders should be placed through your online account but they’re more than happy to help you do so. Get in touch with them now via the Help and Support' section.
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one by clicking ‘Ship to a different address?’.
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We offer a variety of online payment methods to ensure our customers can place orders with ease. Visa Mastercard Maestro American Express Alipay One4all PayPal You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. We do this to ensure that our customers are safe while they shop.
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT). We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. If you’ve done all that and still can’t fix the problem then please contact our Customer Service team.
Once you place an order, the payment will show in your account as pending until we send the products to you. The pending transaction is telling you that the payment is authorised to be taken.
Once you've found all the items that you want then click ‘View Cart’, you'll see a box besides the Cart totals which says ‘Enter your coupon code if you have one’. Add your discount code into this box and click 'Apply Coupon' to apply the discount. If the code doesn't work then you’ll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list. If you have any problems entering the code then you can contact our Customer Service team.
We send you an email as soon as your order is on the way, so that you can find out when it will arrive. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. Our Delivery Information page can give you more information and timescales. If you do need to report your order as lost then please contact our Customer Service via ‘Help and Suport’ or call 020 3997 9555.
All our delivery options can be found on our Delivery Information page.
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
Please refer to our returns policy page for more information. If you still need help or have any further questions then our Customer Service team is on hand to help.
We try not to make things complicated for you, contact our Customer Service team via ‘Help and Support' and they’ll do the rest. Please include the reason for the return or call 020 3997 9555 for assistance. Please refer to our returns policy page for more information.
We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us. All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened. To get the order back to us safely please contact our Customer Service team via ‘Help and Support' or call or call 020 3997 9555 for assistance. They'll send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 - 10 working days and we'll send you an email to let you know it's on its way. If you don’t receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team.
