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Return Policy

By complete a purchase on plaxim.com, you are agreed to our terms and conditions and return policy below:

Not as Expected

  • No Reason Asked 14 days return policy as standard on all items including sale items.
  • You don’t have to contact us before return, simply fill the relevant field on the packing slip inside the parcel and return the goods together with the slip.
  • You can choose to have refund or credit notes.

Faulty Goods

  • Within 14 Days:

      • Email us the image of the faulty goods and our customer service team will reply within 24 hours
      • The customer service will offer the option to exchange, credit notes or refund.
      • Customer will be offered contribution to return postage which is £2.78 for 1 Kgs and £3.78 for 1-2Kgs.

  • Within 30 days:

    • Email us the image of the faulty goods and our customer service team will reply within 24 hours
    • The customer service will offer the option to exchange or credit notes.
    • Customer will be responsible for return postage.
  • AMOUNT TO BE REFUNDED WILL BE MINUS GATEWAY PAYMENT AND SHIPPING CHARGES