Terms and conditions

GENERAL TERMS AND CONDITIONS

Premises

The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.plaxim.com under the distance selling regulations.

Prices

Prices are displayed in GBP and are inclusive of VAT for United Kingdom.

Orders

All payment transactions are in GBP and are inclusive of VAT for all purchase. No extra payment will be required upon delivery. Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at orders@plaxim.com or call 020 3997 9555.

Shipping and Delivery

The fulfilment of an order depends on the availability of the product/s ordered. Customer orders will be dispatched as soon as the payment has been confirmed and notification will be sent to the customer. Orders are delivered within 2 – 5 business days, some items might take 7 Business Working Days (Postcode may apply). The customer should check that the products received correspond to those ordered. If the products delivered have defects the customer should notify Plaxim eCommerce within 48 hours upon delivery providing pictures of the defect to orders@plaxim.com.

Returns and Refunds

Plaxim eCommerce guarantees a full refund with the exception of shipping costs. You can return a product to Plaxim eCommerce within 14 days of receiving your order. The refund will be issued within 10 days upon receiving the returned product.

You cannot return:

• personalized products
• products purchased for professional and/or commercial use

Products returned incompletely will not be refunded. Plaxim eCommerce reserves the right to refuse returns that are unauthorized and to return them to sender. If an unauthorized return is accepted, an administrative/re-stocking fee will be charged, or a partial refund will be issued.
NOTE: In case there are problems like damaged items or any other challenge, you must contact orders@plaxim.com to describe the reason for the return and you will be advised accordingly before returning any product(s).

GOVERNING LAW

The execution of the purchase contract between the customer and Plaxim eCommerce takes place in England and is regulated by the relevant UK Law and the European Distance Selling Regulations.